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Skills management through T-shaped principles

Skills management through T-shaped principles

Skills management through T-shaped principles In today' IT environment, talent is one of the scarcest resource. That's why so many organizations are building ambitious recruitment plans to attract new talents. Yet, only a few of them are really working on developing...

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Design Thinking  – English version

Design Thinking – English version

Design Thinking ? "Goodbye Technology, hello Human"  This is Design Thinking approach. An innovative human-centered management approach, developed at Stanford University in the United States in the 1980's by Rolf Faste. An innovative approach, which has revolutionized...

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Market Access

Market Access

Market access - what is it? Whether with my loved ones or even in a finance-oriented environment, people ask me what I do. I tell them that I am a Business Analyst on market access. And the answer is often the same: "OK... I guess I know what a Business Analyst is,...

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My first time as an Applicative Support engineer

My first time as an Applicative Support engineer

My first time as an Applicative Support engineer   It all started in January 2015. With a degree in computer science, I embarked on the quest for the Holy Grail (a work contract). Classic.There were many consulting companies looking for profiles like mine.Similar...

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ITIL4 versus ITIL V3 : what is changing ?

ITIL4 versus ITIL V3 : what is changing ?

ITIL V3 versus ITIL 4 : what is changing ?  ITIL 4 was published in early 2019 and I had the opportunity to pass the “ITIL 4 Foundation” certification recently.So it seemed interesting to me to share the changes that I could see with the previous version (V3), and...

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Why should Support teams learn how to dive ?

Why should Support teams learn how to dive ?

Why should Support teams learn how to dive ? After more than eleven years of working in different contexts (Implementations, Support, Devops, Digital transformation, etc.), I recently had a revelation when passing my PADI1, a diving certificate. Along a dive,...

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Genchi Gembutsu : Get down on the field !

Genchi Gembutsu : Get down on the field !

Genchi Gembutsu : get down on the field!   The Genchi Genbutsu is a key principle of the Toyota Production System (aka “TPS”), which encourages managers to step out of their desks, meeting rooms, and to spend time in the field – or in the shop for Toyota. Its name...

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How do you define an Application Support engineer ?

How do you define an Application Support engineer ?

How do you define an Application Support Engineer ?   Family gathering this Sunday. Question comes up : “What's your new job in practice?” 🤔 “Well, you see, my job is to support people in using complex IT applications”. Obviously, it is far from being complete as a...

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Blog Topics Backlog

Blog Topics Backlog

Blog Backlog     You'll find below the list of topics we'd like to cover in further articles :    ✅ Start with why ✅ What is an Application Support engineer? 🔎 What's the difference between a good and a bad Application Support engineer? 🔎 Genshi Genbutsu 🔎 My...

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Let’s start with Why – English Version

Let’s start with Why – English Version

Let’s start with Why - English version     (why did we choose to launch a blog focused on Application support)Preface This blog is launched in the context of the creation of “Alenia consulting”, a Consulting company whose first expertise is application support....

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