Blog Backlog

 
 

You’ll find below the list of topics we’d like to cover in further articles : 

 

  1. ✅ Start with why
  2. ✅ What is an Application Support engineer?
  3. 🔎 What’s the difference between a good and a bad Application Support engineer?
  4. 🔎 Genshi Genbutsu
  5. 🔎 My first time as an Application Support engineer
  6. ITIL vs Agile ?
  7. Pair supporting
  8. Problem Management : TBP methodology (from Toyota)
  9. Toyota : an error is a treasure
  10. Is Application Support a profession with a future?
  11. The 10 types of Application Support engineers you probably worked with
  12. Focus on Problem management
  13. Focus on Product management
  14. Black Box Thinking
  15. Production and Product Owner
  16. Major Incident management
  17. Managing an Application Support team
  18. Why is this job really great ?
  19. PRE: Production Reliability Engineer
  20. Toyotisme : Kaizan JIT
  21. “T” Skill model 
  22. Shu Ha Ri
  23. Lessons learnt from “IT Crowd” TV show
  24. Just in time vs Production IT
  25. Various existing operating model on Application Support
  26. UX vs IT Production
  27. SLA in IT production
  28. Lessons learnt from “Antifragile” by N. Taleb
  29. Lessons learnt from “Reinventing organisations” by F. Laloux
  30. Decision making as an expertise

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