Skills management through T-shaped principles

Skills management through T-shaped principles

Skills management through T-shaped principles In today’ IT environment, talent is one of the scarcest resource. That’s why so many organizations are building ambitious recruitment plans to attract new talents. Yet, only a few of them are really working on...
Design Thinking  – English version

Design Thinking – English version

Design Thinking ? “Goodbye Technology, hello Human”  This is Design Thinking approach. An innovative human-centered management approach, developed at Stanford University in the United States in the 1980’s by Rolf Faste. An innovative approach, which...
Market Access

Market Access

Market access – what is it? Whether with my loved ones or even in a finance-oriented environment, people ask me what I do. I tell them that I am a Business Analyst on market access. And the answer is often the same: “OK… I guess I know what a...
My first time as an Applicative Support engineer

My first time as an Applicative Support engineer

My first time as an Applicative Support engineer   It all started in January 2015. With a degree in computer science, I embarked on the quest for the Holy Grail (a work contract). Classic.There were many consulting companies looking for profiles like mine.Similar...
ITIL4 versus ITIL V3 : what is changing ?

ITIL4 versus ITIL V3 : what is changing ?

ITIL V3 versus ITIL 4 : what is changing ?  ITIL 4 was published in early 2019 and I had the opportunity to pass the “ITIL 4 Foundation” certification recently.So it seemed interesting to me to share the changes that I could see with the previous version (V3), and...
Why should Support teams learn how to dive ?

Why should Support teams learn how to dive ?

Why should Support teams learn how to dive ? After more than eleven years of working in different contexts (Implementations, Support, Devops, Digital transformation, etc.), I recently had a revelation when passing my PADI1, a diving certificate. Along a dive,...